Sunday, 18 June 2017

De-Stressing The Corporate Job While Retaining Competitive Ability - 1

One of the rising themes of management discussion is the concept of work-life balance, compounded by rising stress in corporate life in India; quite a lot has been written about how we need to lessen the stress. Another theme is the concept of how Indian Managers don’t take or get leave too often, or rising lifestyle disease incidence and about rising burnout cases and so  on. Most articles I have read emphasize on a lot of points as a solution – namely, advocating leaves / smaller working hours / de-stressing and so on… sadly, most of these don’t take the overall corporate atmosphere into account.

Let me take a divergent view – that there actually little alternative to what is taking place, at least as of now. And the reason for that is that the current realities highlighted above are actually the symptoms of a larger malaise, or rather problem. We need to examine the overall atmosphere in which a modern corporate operates, the external environment.  Any processes and policies, even on the personnel front, need to be in keeping with this external environment and its relevant factors.

And these factors are : High growth economy in comparison to the developed world, newly opened to external pressures, increasing competition both internally as well as externally, the current work culture in India, massive gap in demand and supply of jobs, rapid rise in information availability – the information revolution. These factors intertwine together to create a situation where no other approach, at least majorly, is feasible.

Taken together, these impose virtually crippling constraints on Corporations; and the cost of ignoring the brutal demands imposed by the market can at times be too huge, resulting even in shutting of companies – leaving thousands jobless. That is not an alternative that bears contemplation. However, it doesn’t stop at these factors, as the two most crippling factors that stifle innovation while also affecting work culture is something that isn’t limited to Corporate India  - our Chaltaa Hai Attitude & our penchant for selfishness and corruption. These two will be analysed fully in the next article on this theme; as their impact cuts across functions, industries and levels, seriously eroding both innovation  as well as competitive ability, dampening enthusiasm & hampering winning strategies & thoughts.

You have an external atmosphere, a culture where people habitually work long hours, even Sundays; where the in-thing is to be seen to be working hard. Add to this, fast growing competition, information revolution, and demand-supply gaps everywhere – and you are looking at certain marketshare losses if you buck the trend; or a certain job loss for yourself – as the pressure on your manager will hit your relationship, or both. If your specific industry involves long hours, and you alone strike out on your own – you could be looking at serious losses unless the shift in work pattern is strategized carefully.

The source of stress & diseases, tiredness is not just time-  but pressure as well. And even in that, I see little alternative, for the current method is the way we in Corporate India have been conditioned to operate under. Given the huge Demand-Supply gap, fact is that any employee at any level can be easily replaced without any loss of operational efficiency. A high attrition rate has little discernible impact on the overall operative efficiency of an organization so long as it is not too far out of hand. Sure – it has massive strategic implications & damage – but the modern manager is not trained to think along strategic lines, neither do most HR processes allow for any room for strategy at the levels where it should matter.

Modern Life is a cauldron – make no mistake about that. I suspect that most career lines will have similar problems, given the overall interplay of the factors outlined above. In a highly competitive atmosphere – stress will rise. That is the nature of competition. The problem isn’t the stress, or the late hours, or such things; they are symptoms of something else – and that something else is what we need to look for in our quest to unlock potential, lessen disease incidence, and enable better stress-handling capabilities of our employees.

In this series of articles on corporate stress and rising disease incidence, I will attempt to look at these factors in detail, and specify what that something else is, before embarking on the hunt for a solution to these issues. For now, my advise to newcomers to this life – adjust to it, and as fast as possible. Find out at the earliest possible moment from the time you graduate as to what helps you de-stress, and then nurture that; it will prove invaluable to you in the long run.

Coming to the point of the article-  the “something else”, the core reason why stress, disease etc are rising in Corporate India. This is isn’t any one, definable aspect; but rather a jumble of many intertwined major challenge areas : namely, competitive ability & skills – on personal as well as organizational levels;  internal core organizational processes {Pay, R&R, JD, Line Processes, Decision Making support systems, ethics, complaint redressals, PMS} not keeping pace with the external environment; organizational structures {size, span, power matrix, power collusion} not developing fast enough to meet & match external threats; and the most critical failure of all – the total failure of most organizations in my personal knowledge to tap into available information, collate it,  and use it properly…

It is the delicate interplay of these complex factors operating at individual, group, team & organizational levels that collude to create the problems and challenges you see around you. The organizations that manage these in older industries succeed more often than not; while in new industries, the organisations that succeed in incrementally improving these slowly rise above the rest, and take a commanding control of the initiative in the market. This series will, over the next few months, take a look in detail at each parameter… stay connected!

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